Shipping Policy – Medilex

Last Updated: October 9, 2026

At Medilex, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, https://medilexstore.com.

1. Shipping Coverage

Medilex aims to deliver orders across Pakistan, including major cities, towns, and other areas covered by our courier partners.

Delivery availability depends on the courier service network. Some remote or restricted locations may require additional delivery time or may not be serviceable.

If we cannot deliver to your location, we will contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–2 working days after placement and confirmation.

Orders placed on Sundays, public holidays, or during periods of high order volume may take longer to process.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order details before dispatch.

3. Estimated Delivery Time

Our estimated delivery times after dispatch are as follows:

• Major cities: 2–4 working days.

• Other cities and towns: 3–6 working days.

• Remote areas: Up to 8 working days, depending on courier availability.

These are estimates and not guaranteed delivery dates. Actual delivery times may vary due to courier operations, weather conditions, public holidays, road closures, security situations, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges may vary depending on your delivery location, parcel weight, courier service, and order value.

Any applicable delivery charges will be displayed at checkout or communicated to you before your order is finalized.

If a free-shipping offer is available, its eligibility conditions will be communicated on our website or through the relevant promotion.

5. Payment Methods

Medilex may offer the following payment methods, depending on availability:

Cash on Delivery (COD): Pay the confirmed order amount to the courier when your parcel arrives.

Online or Advance Payment: If available at checkout, you may pay using the supported payment method.

Please ensure that the amount you pay matches the confirmed order total, including any applicable shipping charges.

6. Order Tracking

Once your order has been dispatched, we may share the courier name and tracking details through SMS, WhatsApp, or email, depending on the contact information provided.

Tracking updates may take some time to appear in the courier's system. If you experience a delay or cannot locate your parcel, please contact our customer support team.

7. Incorrect Address or Contact Information

Customers are responsible for providing an accurate name, active phone number, complete delivery address, city, and postal code where applicable.

Incorrect or incomplete details may result in delivery delays, failed delivery attempts, or the return of the parcel to us.

If you need to correct your delivery details, contact us as soon as possible. Changes may not be possible after the order has been dispatched.

8. Failed Delivery and Unreceived Orders

Our courier partners may attempt delivery more than once, depending on their operational procedures.

If delivery fails because the recipient is unavailable, the phone number is unreachable, the address is incorrect, or the parcel is refused, the shipment may be returned to us.

If you still wish to receive a returned order, please contact us. Any additional delivery or reshipping charges will be communicated before a new shipment is arranged.

We reserve the right to review repeated unreceived or refused COD orders before accepting future orders, subject to applicable law.

9. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays can occasionally occur because of courier backlogs, adverse weather, public holidays, transportation disruptions, or other unforeseen circumstances.

If your parcel appears delayed or lost, please contact us with your order number so we can coordinate with the courier and provide an update.

10. Damaged Parcels

Please check the external condition of your parcel when it arrives.

If the parcel appears visibly damaged, please document the damage with photographs and contact us as soon as possible.

For damaged, incorrect, or defective products, please refer to our Return and Refund Policy for the applicable complaint process and resolution.

11. International Shipping

Medilex currently focuses on deliveries within Pakistan. International shipping is not available unless expressly offered and confirmed by us.

12. Contact Information

If you have questions about shipping, delivery, or your order, please contact us:

Brand Name: Medilex

Website: https://medilexstore.com

Email: medilexhealtcare67@gmail.com

Business Address: F-8/9, Farid Center, Eid Gah Road, Peshawar, Pakistan.

We reserve the right to update this Shipping Policy when necessary. Any changes will be published on this page with an updated revision date.